GENERAL TERMS AND CONDITIONS
FOR ACCOMMODATION SERVICES

BOOKING AND PAYMENT

Inquiry and booking of accommodation can be done in the accommodation units, or by phone, fax, or e-mail.
The booking is accepted after paying 50 EUR in advance for each accommodation unit. Exception is apartment 5 with 100 EUR payment in advance.
It could be paid in Euros, Kunas, or Czech Korunas on our bank accounts in Croatia or Czech Republic. The customer will receive voucher after payment.

If a customer announces his or her arrival, but doesn’t pay in advance, we reserve the right to offer inquired accommodation unit to another interested customer. Therefore, if you did not pay for the reservation, please check the availability of accommodation the day before arrival.

PRICE OF ACCOMMODATION

The price of accommodation includes the basic service as described in the description of booked accommodation unit.
The price of accommodation is given in EUR. The host reserves the right to make changes to the stated prices. But for customers who have paid an advance for their reservation, the host guarantees for stated price of accommodation. If the changes occur prior to the payment of the advance, the host is required to inform the customer.

If in the accommodation unit arrive more customers than it is stated on the voucher, the host has the right to deny the extra customers accommodation or to accommodate all of the customers at extra charge directly made to the host.

ARRIVAL AND DEPARTURE TIME

Accommodation could be used at arrival time starting at 2 PM, and at departure till 10 AM (unless it is arranged different).

CATEGORIZATION AND SERVICE DESCRIPTION

Accommodation units offered by the host are described in accordance to the official categorization of the authorized institution.
Standards for accommodation, services, etc. are different from place to place, country to country, and cannot be compared.

CHANGES AND CANCELLATION OF RESERVATION - BY HOST

The host reserves the right to change or modify the reservation in case of circumstances that cannot be predicted or avoided.
Booked accommodation can be substituted only by an accommodation unit of the same or higher category and at the price confirmed during booking, provided that customer is notified ahead of time.
In cases where substitute accommodation for paid accommodation is not available, the host reserves the right to cancel the reservation upon prior customer notification (at least 7 days before arrival) and guarantees the refund of the complete paid amount.
If the adequate substitute accommodation is not available on the day of arrival, the host will provide information on available accommodation that is not included in the host’s offer and guarantees the refund of the complete paid amount.

CHANGES AND CANCELLATION OF RESERVATION - BY CUSTOMER

Should the customer wish to change or cancel a reservation, it must be done in written form (email, mail, or fax) at least 21 days before arrival date.
The following are examples of changes: changes to the number of customers, changes to arrival and/or departure dates.
The first change of reservation is free of charge. For all further changes of reservation, 15 EUR will be charged per change.
The reservation cancellation will be charged 50 EUR for each accommodation (i.e., the advance will not be returned).
If the customer find a replacement for cancelled reservation, the host will not charge any cost caused by the replacement.